|SUMit Roster Software > Nut's > January 2008 > Public||· Search...|
|Train station Taiping, Malaysia||
The station lists many schedule met departure times.
Each train has a separate sheet of paper with all its times.
Those wishing to go to Kuala Lumpur must scan all schedules.
A list of departure times per destination would be nice, see Dr. Verhoef's theses Why designers can't understand their users. But unfortunately, the focus of train companies is on trains, not on passengers.
There is an evening train. I will not take an evening train, but I bet the counter is open. And evenings are nice and cool, a good moment for a walk to the station and buy a ticket in advance.
Well, the train station does have a counter, but it is closed. There is no information about the business hours.
A fellow passenger goes and asks the station manager. The answer is astonishing:
|Malaysia Airlines check in, Kuala Lumpur Sentral||A check in facility||The check in counter of Malaysian Airlines at KL Sentral is excellent.
|Kuala Lumpur Sentral||Ways to go to the airport.||
There is no summary of possibilities.
Each transport company does offer information,
yet just about their own services.
If you want to know the best way,
you will have to visit all suppliers.
|Kuala Lumpur International Airport||Tax free shopping and boarding||Kuala Lumpur International Airport is good.
|Adelaide airport||Possibilities to go to Belair National park||It is the same story, once again:
There is no summary of services.
|Belair train station||A possibility to buy a ticket||There is no counter available.
Travellers can buy a ticket in the train at a vending machine.
The information on ticket types is very limited and seems to target an audience that know everything already.
I have to change money with another passenger and yes, o wonder, I am able to buy a ticket.
Now this ticket is not valid for transport yet. Passengers must use a second machine to validate the ticket. It is fully unclear to me why the first machine can't do that for me.
|Blackwood train station||Possibilities to go to Adelaide||Same story, no overview
|Adelaide||A bus ticket to Port Lincoln||This quest is best solved by a search on Internet. There is a small travel office in the passage from Adelaide station. I happen to know the travel office, as it did help me with train reservations on a previous journey. And yes, they are good in arranging bus tickets as well.|
The information they offer is public, yet is more tailored to internal use than by public.
It is rare to find information that suits the human mind. Dr. Leonard Verhoef's information design training based on psychology has a huge potential of participants.