|SUMit Roster Software > Nut's > April 2003 > Account||Nederlands · Search...|
|Monday, 7th April 2003|
From each Internet PCA new on-line service by SUMit.
On-line advertising of residential and commercial properties
return by appointment only.
Another woeful experience that springs to mind was when I transferred money from Malaysia. I settled all transfer fees in Malaysia, but Fortis happily charged me again. My attempt to extract an explanation from the Fortis agency in Lekkenburg was not very successful. According to the lady that served me, I had to
sort it out with the sender.
The fact that the sender was standing right in front of her,
with the Malaysian transfer instruction in his hand
was obviously more than she could handle.
In order to
be of even better service to me,
the Fortis agency in Lekkenburg has since moved,
a Fortis euphemism for
Customers in Gouda are advised to visit another branch in the centre of town. And even that branch has now been
At the moment there is only Fortis branch left in Gouda, situated right at the other side of town.
To contemplate using Fortis for any new services is thus completely out of the question.
But alas. The Rabobank does their best to keep customers outside. He who wants to enter will do so by ringing a bell first and then struggling through double doors to gain entry.
Inside I find two giggling girls, as if they have nothing better to do than peeve off the customers. No, they don't really know anything about bank matters, the girls inform me before I even have the chance to ask my question.
Would I like to make an appointment with an expert?
No, sigh, don't bother, let me make my weary way through the double doors to continue my quest for a bank with a full-time head for business.
They recently once again distinguished themselves by sending me a letter, requesting me to close my only remaining account with them. Ehm well, no, not quite, seeing that I am expecting a tax refund to be paid into the account in question still.
But fine, preconceived ideas aside, perhaps their business services are streets ahead.
A young lady in a tight-fitting but boring grey suit looks me over from top to toe before offering me a chair. She looks at me as if I have to wear a tie to bring my money here. It does not seem to register that it is an entrepreneur standing in front of her, a potential customer, someone that pays your salary, young lady!
I refuse the coffee. I explain to her that I already have a business transmission account and am now looking for alternatives with an Internet possibility. She nods as if she understands completely and proceeds to ask an amazing question:
Since when have you been registered with the Chamber of Commerce?
Oh, then you are what we term an established businessman,
she says surprised.
Yes, as should have been evident from my business transmission account, I think by myself.
My greying hair should have been a clue as well, but I keep my trap shut.
Somewhat irritated I put my question to her a second time.
Ok, now she understands it completely.
Triumphantly she waves a folder in front of my face.
I see everything, everything but Internet banking.
So I return the folder to her.
In which she also proceeds not to find anything, after which she exclaims brightly
Oh true, there is nothing in there about that!.
I am about to lose hope.
Bravely I try a third time. Once again she completely understands. And now she starts explaining about a box I have to carry with me everywhere.
Hmm, I think not.
most definitely not
going to drag a ABN/Amro box with me everywhere because I
get some enquiries about payments.
I refuse to change my footloose and fancy-free lifestyle.
I could not care less about the procedures of a bank employee.
No, she insists, the box is mandatory and every bank will tell me so.
But I know better.
I will have nothing to do with a bank that operates under false pretences. I will close my ABN/Amro private account as soon as I can.