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|Monday, 20 November 2000||September 2000 Oktober 2000 Stubborn Cache M/F December 2000 January 2001|
Last week I got a ticket for my coming holiday.
It was a quest,
just like two years ago.
For a start it's next to impossible to shop pleasantly in this Calvinist country.
On week days the travel agents are only open when I'm at work.
Saturday is super crowded everywhere, and Gouda sleeps on Sundays.
Fortunately, in The Hague the travel Agency of V&D happens to be open on Sundays, a sheer blessing for somebody like me. Unfortunately, on Sundays the V&D travel agency is staffed with only one lady.
Demand: SafetyAll flights must be with a safe, reliable airline. Sorry, but I'll stay away from a company
Qantas never crashed(airsafe.com/.../nofatals.htm)
Yes I admit, it's an unconventional bundle of wishes, but not anything that a travel agency can't handle.
The lady listens to the first part of my request and starts typing when I'm just half way.
It's always a fascination experience for me to see real users doing real life jobs.
With horror I watch the total unusability of the computer systems.
The lady uses two, totalle incompatible systems.
It seems like all flights AMS KUL are full. China Airlines flying AMS - TPE - KUL is the best option, with an uncomfortable night at Taipeh airport. Well, not the best possible start of a holiday, but acceptable, given there are no other options.
The queue behind me grows with impatient other customers. And AMS KUL is only the start of my journey. The more difficult parts KUL MEL, PER SIN and KUL AMS are yet to come. The lady still struggles with the reservation computer. She is unable to create a return booking AMS KUL via TPE. The computer refuses and persists in an incomprehensible error message. The support department is closed on Sundays. So, it's now impossible to make a reservation. Grr. The lady assembles all notes and gives up. Disappointed I go back home.
A few days later one of her colleagues calls back. It's an experienced lady this time, who concentrates on work in stead of boyfriends. The computer problems are vanished. And suddenly there is space available on a direct flight AMS KUL. The only setback is the Qantas 77 from PER to SIN. It's fully bookked. And it would be much cheaper to stick to just one airline for all flights.
As an alternative she proposes Malaysian Airlines
for the whole route.
Hmm not bad at all.
I have some sweet memories about Malaysian, never had any trouble,
comfortable planes, and always felt safe on board.
In my mind I can already hear the
· December 2000
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