|SUMit Roster Software > Nut's Weekly > June 1999 > Pieces||Nederlands · Search...|
|April 1999 May 1999 Temporary Addiction Aversion July 1999 August 1999||
|Monday, 14 June 1999|
The commuters in an Amsterdam suburb are very content on the punctuality of their light railway system "tram".
Every station has an electronic sign with the expected time of departure.
As the trams approaches the expectation becomes more and more accurate.
On departure the departure time matches exactly, so the thing always departs on time.
As a result the customer satisfaction rate is extremely high.
The commuters are a bit cheated though. They haven't go a clue whether the trams really depart on time. Most of them have forgotten the scheduled departure time. When they miss a tram, they just take the next one, which is amazingly on time again.
Yes it is, chop every project into the smallest possible pieces. These small pieces are easier to plan than big ones. It is wondrous but a series of small activities are easier to control than big ones. The mistakes are smaller, and can be corrected at an early stage. It's like a tram. The easiest place to catch up delays is at the start of the track.
Here we have the core of the SUMit approach:
And no, these "Nut's Weeklies" won't hit the market as a paperback, no matter how often I'll get that question. I prefer to write a piece every week rather than writing myself to pieces once a year. For books I refer to the Dutch writer that almost shares my surname: Cees Nooteboom (www.Bol.com/...).
· July 1999
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