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|Monday, 19 June 2000||April 2000 May 2000 Pok Silence Wanderer July 2000 August 2000|
You're probably familiar with the grumbler, the croaker, the nagger.
Things are never right.
There is always something wrong.
Everybody is happily doing their job and here he comes with a stunning list of catastrophes.
Yes, I must admit. I'm quite close to the critic. He is more like my own character than the other types. I might discuss the other ones some other time. Have a look at the following matrix with two axes:
|No heart in colleagues||A heart in colleagues|
|Heart in the business||Critic||Example|
|No heart in business||Civil servant||Socio|
The critic has a heart for business.
He has the best intentions but fails to communicate them pleasantly.
The following formula did not catch his attention yet:
E = Q * A (Effect is quality times acceptance)
Too little acceptance and any quality of his comments fails to make an impact. So, for the critics among you, a tip to increase the level of acceptance.
Play a positive tune.
There is nothing to it. Consider it to be just a positive wrapping. The quality and the contents of the message remain. It is just the tune that changes. Your colleagues prefer to hear about a positive future, rather than a negative past. So, stick to possible solutions in stead of created errors. The level of acceptence will go up, and so will the effect.
|Refrain from||But play the following tune|
|Which illiterate idiot made the last backup way back in October 1999? This kind of amateurism now causes the loss of a half year's work.||How wonderful it would be to always have a recent backup. Even a total computer failure would be minor incident.|
|Here we go again. This is the 3rd time I have to report this error. Are my comments used at all, or am I testing for the cat's violin?||O what intense joy would fill my heart if the points I report would be solved when the next round of testing starts. I would really get the feeling that my work is meaningful.|
|It's impossible to work with programmers. They are special people. Socially disabled that's what they are. They just fail to communicate.||It is quite a challenge to work with a wide veriety of characters with different skills, such as programmers and make the project a success.|
Till next week!
· July 2000
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